The Amazon Echo Saying Offline

The Amazon Echo Saying Offline – How to Fix it?

If you’ve been following the news about Amazon Echo and its iterations, especially the latest one, the third-generation Amazon Echo, then you must be aware of how it makes life easier for users.

This smart speaker is equipped with multiple intelligent features that make tasks like playing music, getting weather updates, checking traffic conditions, calling friends, making shopping lists, listening to audiobooks etc a lot simpler.

Moreover, it also provides assistance when home alone or if you want to surprise someone by triggering pre-programmed reactions. All these services are available through voice activation triggered by saying ‘Alexa’ or ‘Amazon’.

But what if some day your Amazon stops working because of its AI misidentifying your voice or some other problem? Well in this post we will tell you how to fix the Amazon Echo saying offline and get back its voice recognition feature.

Why Does Alexa Say Offline?

There are a few reasons why the Amazon Echo may stop working and display an ‘Offline’ message. But the most common reason is the bad internet connectivity. Your Echo uses a WiFi connection to access the internet and connect to the servers where it gets its information and uses the internet to send and receive data.

If there is no WiFi network or the network is experiencing problems, then the Echo will show an ‘Offline’ message. Another reason why Amazon Echo might not work is that its servers might be down due to which Echo will not be able to access them.

This usually happens when Amazon is doing some maintenance on the servers. If your WiFi connection is fine but the Echo still says ‘Offline’, then there might be an issue with the hardware or the software of Amazon Echo.

How to Fix Amazon Echo When It Says “Offline”?

There are a few things you can do to fix your Amazon Echo when it says “Offline”. Follow the steps below to fix this problem:

1. Restart Amazon Echo

Press and hold the microphone mute button for about 15 seconds. After that, wait for about 60 seconds and then press the same button again for about 15 seconds. This will restart your Amazon Echo and it should work fine now. If it does not work, then try the next step below:

Step 1: Unplug the Amazon Echo from the power supply and wait for about 10 seconds. Plug it back again and wait for 5 minutes.

Step 2: Open a browser on your computer or phone (you can use the one on your Amazon Echo) and go to https://www.amazon.com/ecosystem/alexa/manage-device.

Step 3: When you are on this page, press the ‘Disconnect’ button next to your Amazon Echo device name. This will remove your Amazon Echo from Alexa app, but it will not uninstall it completely from your smartphone or computer. You can go to https://www.amazon.com/ecosystem/alexa/manage-device again after 5 minutes and re-connect your device to Alexa app again.

If you have more than one Amazon Echo device, then repeat the same steps for all of them (only disconnect them). This should help fix the problem with ‘Offline’ message on Amazon Echo devices too if they show this message while they are working fine otherwise!

2. Reset Amazon Echo

Press and hold the microphone mute button for 20 seconds until you hear a chime sound or until you see all LEDs flashing green on your Alexa speaker. This will reset your Amazon Echo and it should work fine now without showing an ‘Offline’ message anymore. If it does not work, then try these steps below:

Step 1: Press and hold the microphone mute button for 20 seconds until you hear a chime sound or until you see all LEDs flashing green on your Amazon Echo device.

Step 2: While your Amazon Echo is still connected to power, press and hold the Action button (the one with 3 dots) for 5 seconds until you hear a second chime sound.

Step 3: Unplug the power cable from your Alexa speaker. Wait at least 10 seconds, then plug it back in and wait around 30 seconds before trying to use it again.

3. Check Your WiFi Network

Make sure that you have a strong internet connection on your PC or mobile phone as well as on the Alexa speaker itself. If there is no internet connection available at all, then restarting or resetting your device won’t help at all as it will still show an ‘Offline’ message unless you connect to a network with good internet connectivity.

Make sure that there are no other devices connected to the same WiFi network which might be using up too much bandwidth which is slowing down other devices connected to this network including Alexa device itself or vice versa.

4. Move the Echo Closer to the Router

If your Alexa speaker is not working, you may find that the device is connected to the WiFi network but it is too far from the router. It may be that you have a large home and there are obstacles in between your router and Amazon Echo device which are causing a weak connection.

The best thing to do here is to move the Alexa closer to the router so that you have a strong connection between your Amazon Echo device and your WiFi network.

5. Update the Software Version on the Echo

If your Amazon Echo is still showing the ‘Offline’ message and you have followed steps 1 & 2 to no avail, then it is time to update the software version on your Alexa speaker. Here’s how you can do that:

Step 1: Make sure that you have an active internet connection on your PC or mobile phone as well as on the Alexa speaker itself.

Step 2: Connect to the same WiFi network as your Echo device.

Step 3: Launch a web browser from a device which has been connected to the same WiFi network and type in ‘amazon.com/updatealexa’ in the URL bar of your browser and hit enter to access Amazon Alexa’s support page. If you are using an Android or iOS smartphone or tablet, then download and install the Amazon Alexa app from Google Play Store/Apple App Store first before following this guide.

The Amazon Alexa app will automatically open up, but if it doesn’t, then launch it manually with a tap on its icon. You may be asked to sign into or create an Amazon account before proceeding further if you don’t already have one.

Step 4: On this page, click on ‘Check for Updates’ when prompted by a pop-up dialog box which appears after clicking on ‘Learn More About Software Updates for Your Devices‘ link at the top of this page. You will see an alert box saying that there is an Alexa app update available for download.

In case, you don’t see this alert box then click on the three vertical dots icon in the upper right corner of this page and choose ‘Check for Updates’ from the drop-down menu.

Step 5: The Amazon Alexa app will now automatically check for updates and if there is one, it will prompt you to install it. Click on ‘Download and Install’ button to proceed further. This will take a few seconds to complete. Once the update has been installed, you can go ahead and launch Amazon Alexa app again with a tap on its icon in your device’s home screen or app drawer. You should see that version number of the app has been updated in the lower left corner of this page.

6. Uninstall and reinstall the app

If the above-mentioned steps don’t work, then you can try uninstalling and reinstalling the Amazon Alexa app to fix the issue. Here’s how:

Step 1: Launch Settings application on your Android device. On some devices, you may need to go to App Manager instead of Settings. To do so, go to your Android device’s home screen, press and hold its ‘Apps’ icon for a few seconds and then choose ‘App Manager’ or ‘Application Manager’ from the menu that appears at the bottom of your screen.

Step 2: Now tap on ‘Amazon Alexa‘ app in this list of apps and then choose ‘Uninstall Updates’ button from the list of options that appear below it. This will uninstall all updates for this app along with its main app file itself. You can now relaunch Amazon Alexa app again with a tap on its icon in your device’s home screen or app drawer. You should see that version number of the app has been updated in the lower left corner of this page.

7. Contact Amazon’s Alexa devices help resources

If the above-mentioned steps don’t work, then you can contact Amazon’s Alexa devices help resources. If you can’t get in touch with your Echo device, or if your issue isn’t covered by these instructions, try contacting Amazon’s Alexa devices support directly. To do so, follow these steps:

Step 1: Launch Settings application on your Android device. On some devices, you may need to go to App Manager instead of Settings. To do so, go to your Android device’s home screen, press and hold its ‘Apps’ icon for a few seconds and then choose ‘App Manager’ or ‘Application Manager’ from the menu that appears at the bottom of your screen.

Step 2: Now tap on ‘Amazon Alexa‘ app in this list of apps and then choose ‘Contact Support’ button from the list of options that appear below it. Alternatively, you can also go to this page on Amazon website and then select ‘Contact Support’ option from the menu at the top-right corner of this page. You should see that a pop-up window has appeared with a contact number for this app along with a message saying “We’re here to help.” You can now tap on ‘Call Now’ button present at the bottom right corner of this pop-up window. It will immediately launch Google Phone app on your device and then automatically call the support number.

Step 3: You should now see a box that is asking for your contact information, so you can enter it in it and then tap on ‘Call’ button. Once done, the support representative will call you back through this app. You can now speak to him/her about any problems with this app on your Android device.

Amazon Echo Is Having Trouble Hearing You

If your Amazon Echo is having trouble hearing you and keeps saying that it can’t understand what you are saying, then there is a good chance that it is having trouble recognizing the sound of your voice. This can happen due to a variety of reasons such as your accent, background noise, or if you have a cold and your voice is hoarse.

In such cases, you need to retrain your Amazon Echo so that it can recognize your voice again. But before you do that, you should make sure that your internet is working fine and your Amazon Echo is connected to the internet. If these two things are fine, then you will have to retrain your Amazon Echo.

Amazon Echo Says Voice Training Is Required

If your Amazon Echo is saying that Voice Training Is Required, then there might be an issue with the sound recognition feature of the Echo device. The sound recognition feature is the part of the Amazon Echo device that converts the sound into text and then uses that text to trigger a relevant action.

If the sound recognition feature is not working, then the Echo will not be able to convert your voice into text. This is why it will require you to do voice training. Doing voice training will help the sound recognition feature of the Echo device get used to your voice and recognize it properly.

Conclusion

The Amazon Echo is a game-changer when it comes to smart speakers. It makes your daily tasks easier by providing assistance through voice commands. Although the device is designed for convenience, it can also be frustrating when it refuses to work. The above points will help you troubleshoot the most common issues that users encounter with the Amazon Echo. If the problem persists, you should contact the customer care team of Amazon. Hopefully, these tips will help you fix the Amazon Echo saying offline and bring back its voice recognition feature.

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